What is the objective of the exercise?
This exercise helps participants to better understand how communicate with different people. After discussing the communication rules and limits it becomes more clear for participants how to behave and what they should not do.
What is the method to be used?
Specific rules of behaviour and communication with people are discussed with all the participants or with a definite participant: the rules of etiquette, how it is possible to behave, and what it is better not to do. The communication limits are set and written on the sheet.
Later it is discussed how to follow these rules and what needs to be improved.
It is discussed what limits are applied dealing with different people, for example, with social workers, doctors, politicians, etc.
What are the materials needed?
Sheets of paper, pens/pencils.
Tips for the trainers/additional information
Communication rules and limits can be discussed individually with each participant. Wherever it is possible it is recommended from time to time to return to the rules and discuss how they succeed to follow them.